Enhancing Patient Experience Through Smart Medical Displays: A Case Study from the Middle East

Introduction

In the digital age of healthcare, the demand for smarter, more efficient clinical environments continues to rise. Across the globe, hospitals are leveraging technology not only to streamline operations but to enrich the experience of patients, doctors, and visitors alike.

This case study highlights a collaborative project between our company and a prominent private hospital in the Middle East. Facing a growing patient load and rising expectations for personalized care, the hospital invested in a customized display and tablet solution. The outcome: 200 units of our 15.6” medical-grade tablets were installed in consultation rooms, and 100 units of 22” display screens were deployed in public areas to support real-time communication, health education, and patient queuing.

The project has since been hailed by the hospital as a major step forward in patient engagement and clinical efficiency. Here's how it unfolded.

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Contact us for more details

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Background: A Vision for Digital Transformation

Our client, a reputable multi-specialty private hospital located in the Arabian Peninsula, serves tens of thousands of patients annually. With over 300 inpatient beds, the hospital operates a diverse range of departments including general medicine, surgery, pediatrics, obstetrics, and cardiology.

With the mission to become a regional leader in digital healthcare, the hospital’s management was exploring solutions to enhance doctor-patient interactions, reduce administrative burden, and improve the atmosphere in waiting areas — all while maintaining the highest standards of medical safety and hygiene.

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Key Requirements

During the early-stage discovery sessions, the client identified four key priorities:

1. Improve communication between doctors and patients within the consultation rooms;

2. Enable better information dissemination and queue management outside clinical rooms;

3. Maintain high standards of medical-grade hygiene and hardware stability;

4. Ensure seamless integration with the hospital's existing information systems (HIS) and future digital platforms.

Our team of solution architects, UI/UX designers, and technical engineers worked closely with the client to co-create a plan that could meet these objectives with both reliability and elegance.

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The Solution: Smart Displays, Smarter Workflows

After a detailed consultation and on-site assessment, we proposed a dual-hardware strategy:

A. 200 × 15.6” Medical-Grade Tablets (for Consultation Rooms)

These high-resolution touchscreen tablets were mounted in every consultation room, giving doctors instant access to the hospital's electronic health records (EHR), test results, imaging, and prescription history. Their functions included:

• One-touch retrieval of patient data and medical history;

• Visual display of radiological images and lab test reports;

• Interactive health education content for patient explanations;

• Embedded antimicrobial coating and IP-rated enclosures for hygiene safety;

• Full Android OS with custom UI to fit clinical workflow;

• Optional stylus support for digital annotations or consent forms.

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B. 100 × 22” Information Display Panels (for Waiting Areas and Clinic Entrances)

Strategically placed in public corridors and outside diagnostic rooms, these large-format screens were configured to support:

• Real-time patient queuing and calling system (multi-language);

• Rotating displays of health tips, public service announcements, and appointment reminders;

• Audio output for voice announcements;

• Web-based content management platform for easy scheduling and editing;

• Slim bezel design with anti-glare coating for readability in all lighting.

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C. Software Customization and Systems Integration

We developed a lightweight middleware layer that securely integrated with the hospital’s HIS, allowing real-time sync of schedules, patient queues, and diagnostics.

• Content distribution and display control were centralized via a remote web dashboard;

• Device health monitoring and firmware updates were enabled over-the-air (OTA);

• Localization support included Arabic and English language display and text-to-speech voiceovers;

• Admin users could manage content playlists, patient flow data, and usage analytics.

 

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Deployment Timeline and Approach

The project was executed in four main phases over two months:

1. Discovery & Pilot Week 
   We deployed a small batch of demo units for hands-on evaluation. Doctors provided real-time feedback on device performance, screen size, brightness, and user interface ergonomics.

2. Customization & Pre-Deployment
   Based on the pilot findings, we refined the user interface — simplifying menu paths and increasing font sizes for Arabic text rendering. Custom mounting brackets were also designed to match the hospital's wall architecture.

3. Production, Configuration & Pre-Installation QA
   All devices were assembled, burned-in, and preloaded with the hospital-specific software. Our technicians tested each unit’s connectivity, power consumption, and remote management features before shipment.

4. On-Site Installation & Training
   With help from the client’s IT and facilities team, our engineers installed and configured all units. Simultaneously, we provided structured training workshops for doctors, nurses, and administrators on system usage and troubleshooting.

  

Impact & Outcomes

The results were immediate and far-reaching. Here’s how the deployment positively impacted the hospital:

1. Faster and More Personalized Consultations
   Doctors could pull up medical charts, X-rays, and diagnostic results at the tap of a finger. This not only accelerated the pace of consultations but improved patient understanding through visual explanations.

2. More Orderly Patient Flow in Waiting Areas
   The 22-inch displays provided dynamic queue updates, removing the need for manual calls or repeated inquiries. Patients found the process less stressful and more transparent.

3. Higher Patient Satisfaction
   Patients appreciated the educational content displayed during wait times — from nutrition advice to chronic disease management tips. Many commented on the "modern, caring feel" of the environment.

4. Improved Operational Efficiency
   Hospital administrators observed a 25–30% decrease in consultation time per patient and a marked reduction in waiting room congestion. The content management dashboard allowed staff to push updates to all screens in under 2 minutes.

5. Doctor and Staff Enthusiasm
   Medical staff praised the reliability and responsiveness of the tablets. "I can show my patients their test results without switching screens. They ask fewer questions because they can see and understand more," noted one internal medicine physician.

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Technical Specifications

Here’s a snapshot of the hardware deployed:

15.6” Medical Tablets

• Resolution: 1920 × 1080 IPS display

• Operating System: Android 11 with custom UI

• Build: Anti-bacterial ABS plastic, alcohol-resistant

• Network: Wi-Fi dual-band + optional 4G/LTE

• Touch: Capacitive touchscreen with stylus support

• Mounting: VESA 75 × 75 wall mount compatible

  

22” Display Panels

• Resolution: 1920 × 1080 FHD

• Brightness: 350–400 nits with wide viewing angles

• Sound: Built-in stereo speakers (2 × 3W)

• CMS: Web-based interface with real-time updates

• Language Support: Arabic, English, multi-script rendering

• Form Factor: Edge-to-edge glass, aluminum alloy housing

  

Lessons Learned & Future Plans

This project reinforced a key lesson: investing in technology is most impactful when it's aligned with real human needs. By focusing on usability, hygiene, language support, and system integration, we helped the hospital not only digitize but humanize its healthcare experience.

Following the success of this rollout, the hospital has expressed interest in expanding the deployment to:

• In-patient rooms (bedside infotainment and meal ordering);

• Nurse stations (workflow dashboards and shift coordination);

• Pharmacy counters (prescription pick-up displays);

• Future integration with AI-assisted diagnostics and telemedicine platforms.

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Conclusion

This partnership demonstrates how thoughtfully designed digital tools can bring meaningful improvements to clinical settings. By equipping healthcare professionals with intuitive technology, and patients with greater clarity and comfort, we’re proud to be contributing to the next generation of smart hospitals — one screen at a time.

We look forward to continuing our collaboration with hospitals around the world, helping them realize their vision for efficient, compassionate, and intelligent healthcare.

Interested in a similar solution for your hospital or clinic? Contact us to schedule a consultation or request a live demo.