Empowering Guest Experiences with Smart Hotel Tablets How 400 Custom Room Tablets Brought Voice Control, Automation, and Real-Time Services to LusaStay Hotels

A Vision That Started With a Simple Question

When John, the General Manager of LusaStay Hotels, first reached out to us, he wasn’t just asking for another piece of hardware.

He asked:

“Can you help us make every guest feel like the room was designed just for them?”

It wasn’t about tech for tech’s sake.
It was about creating an emotional connection — where technology disappears, and comfort, simplicity, and control take center stage.

John’s hotel wasn’t opening in a tech hub. It was a beautifully restored heritage property, blending classic European architecture with modern minimalism.
The challenge? Marrying smart technology into a place full of history, without feeling intrusive.

We were immediately intrigued.

   

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Understanding the Core Needs: A Deep Dive Discovery Phase

Our first meetings weren’t about specs. They were about stories:

• Stories about tired travelers fumbling with unfamiliar switches.

• Stories about guests who just wanted to order an extra pillow without having to call reception.

• Stories about business travelers needing to adjust the room’s environment before a virtual meeting.

We asked questions like:

• How tech-savvy are your guests?

• What’s the typical flow of a guest’s stay?

• Where do frustrations currently happen?

• What emotional tone do you want guests to feel?

Over several weeks, we co-created a blueprint — not just for a device, but for an experience.

 

  

Crafting the Perfect Tablet: Every Choice Matters

Hardware Selection:

• We selected a 10.1-inch full HD touchscreen tablet, lightweight but robust.

• Powerful enough for smooth media streaming, but energy-efficient for longer usage without frequent charging.

Custom Docking Station:

• The base needed to be stable, elegant, and branded.

• We custom-designed a minimalist aluminum docking station, with a subtle engraving of the LusaStay logo.

• Magnetic attachment for easy pickup, but strong enough not to fall accidentally.

Software Customization:

• We built a custom Android launcher, stripping away unnecessary apps to ensure simplicity.

• One-swipe access to lighting, curtains, AC, media, and concierge services.

• Optimized the voice recognition engine to support commands in English, French, and German — reflecting the hotel’s international clientele.

  

The Real Challenges: Solving What Others Overlook

Voice Recognition Optimization:

• Typical hotel environments are noisy: air conditioners humming, street noise, guest conversations.

• We spent weeks fine-tuning the microphones and AI filters.

• We tested commands spoken softly from bed, across the room, and even through slightly hoarse voices after long flights.

Network Reliability:

• WiFi in hotels can be spotty.

• We worked closely with the hotel’s IT team to install local servers that tablets could connect to for instant response, even if internet speed dipped.

Guest Privacy:

• Tablets reset automatically at checkout.

• No login information or browsing history remains — ensuring GDPR compliance and guest peace of mind.

   

Building 400 Units: Precision, Passion, and Patience

Quality Assurance at Scale:

• Every tablet went through multi-day aging tests: continuous screen-on, heavy media playback, voice command stress testing.

• Drop testing: Docking stations were tested for accidental knocks, spills, and guest mishandling.

• Final hand polish: Each base was hand-inspected to ensure no scratches, smudges, or branding inconsistencies.

A Fun Anecdote: During production, one engineer jokingly named the production line "The Luxe Factory," because every tablet was treated less like a product — and more like preparing a VIP guest's personalized gift.

  

Installation Week: Turning Rooms into Experiences

Deploying 400 customized units across 10 floors was a logistical ballet.

Challenges We Faced:

• Coordinating with electricians adjusting wall outlets.

• Adjusting WiFi signal boosters in rooms with thick stone walls.

• Installing surge protectors to ensure tablets wouldn't be affected by old electrical systems.

Our On-Site Team:

• 12 technicians.

• 5 days of full deployment.

• 2 extra days for fine-tuning and guest-facing tests.

Every single room was checked by both our engineers and the hotel’s general manager personally before going live.

  

Launch Day: Real Guests, Real Reactions

First guest feedback moments were magical.

• A solo traveler from New York smiled when the room’s lights dimmed instantly after her voice command.

• A family from Berlin loved how their kids could quietly request extra towels without leaving their movie marathon.

• A couple from Paris praised how the AC automatically set itself to their preferred temperature during check-in.

No manuals. No confusion. Just delight.

  

Integration with the Smart Delivery Robots

Another innovative feature we brought to life:

When guests ordered room service or requested amenities, the hotel’s smart delivery robots would transport items — and the tablet would send a real-time notification:

"Delivery at your door. Enjoy!"

Some guests shared how much they loved this futuristic yet friendly experience.
It felt like the hotel anticipated their needs — not reacted to them.

  

The Hotel’s Internal Feedback

After three months of usage, we collected detailed reports:

• Room service efficiency improved by 18% (thanks to fewer calls and smoother delivery confirmations).

• Guest satisfaction scores related to "room technology" jumped by 32%.

• Front desk call volume dropped by 21%, freeing up staff for higher-value interactions.

John, the GM, told us:

"We now have guests posting Instagram stories about talking to their rooms.
We’ve turned a stay into an experience worth sharing."

  

Evolving the Platform: Always Moving Forward

The tablets were built with future updates in mind.

Upcoming plans include:

• Adding multilingual support for Spanish, Italian, and Mandarin.

• Integrating wellness content (guided meditations, yoga sessions).

• Creating a loyalty program applet inside the tablet interface.

Our philosophy: A smart room should keep getting smarter — without needing a complete hardware refresh.

  

Why This Matters: Beyond Technology

Technology, in itself, is meaningless.

What matters is how it makes people feel:

• The tired traveler feeling instantly at home.

• The busy executive starting a video call without worrying about lighting.

• The family laughing together as the curtains close automatically for movie night.

At its best, technology enhances humanity.
It gives people comfort, convenience, and a sense of control.

That’s what this project achieved — and why it’s one of our proudest collaborations to date.